Privacy Policy

1. Information Collection

ROOTS AND KEYS LLC collects personal information (such as name, email address, and phone number) that you voluntarily provide through our website forms.

2. How We Use Your Information

We use your information to provide real estate services, process transactions, and communicate with you via email or SMS.

3. SMS Privacy & No-Sharing Policy

We value your privacy. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

• Subcontractors: Information sharing to subcontractors in support services (e.g., customer service) is permitted.
• Exclusion: All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content.

What are cookies? Cookies are small text files placed on your device when you visit our website. They help us recognize your browser and remember certain information about your visit.

We use the following types of cookies and tracking technologies:

• Essential Cookies: Required for the website to function properly. These cannot be disabled as they enable core features such as page navigation and form submission.
• Analytics Cookies: We may use tools such as Google Analytics to collect anonymous data about how visitors use our site — including pages visited, time spent on the site, and general geographic location. This helps us improve our website and services. No personally identifiable information is collected through analytics.
• Functional Cookies: These remember your preferences and settings to provide a more personalized experience on return visits.
• Third-Party Tracking: Our website may include third-party tools (such as embedded forms, scheduling widgets, or social media links) that may set their own cookies. We do not control the use of these third-party cookies and recommend reviewing the privacy policies of those services directly.

Your choices: Most web browsers allow you to control cookies through their settings. You may choose to disable cookies entirely; however, doing so may affect certain features of our website. You can also opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout.

By continuing to use our website, you consent to our use of cookies as described in this policy.

5. Data Security

We implement industry-standard security measures to protect your data. However, please be aware that no transmission over the internet or mobile network is 100% secure.

6. Age Restriction

You must be 18 years or older to participate in our SMS program.

SMS Terms and Conditions

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at rootsnkeys@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please contact us at rootsnkeys@gmail.com.